On our recent visit to the Blue Mountains, K and I visited the Old City Bank Brasserie, which is part of the historical Carrington hotel. It was highly rated on Urbanspoon, and recommended to me by a few different people. The atmosphere is very old-fashioned with dark walls and antique ‘bank’ lights on each table – a really nice touch in honour of the name.
We ordered three dishes – an entree to share, and two mains. For entree we shared the Char-Grilled Kangaroo with a pear, hazelnut and beetroot salad – the meat was lovely and tender and the salad had quite a light dressing that complemented the dish well.
For mains, K ordered the Porterhouse Steak with fries and a mixed leaf salad, and I ordered the Braised Rabbit Ragu with Pappardelle.
We were halfway through our mains when horrifically, a caterpillar rears its ugly head over the edge of a lettuce leaf in K’s salad and we promptly lose our appetite. The waitress offered a replacement, but by then we really weren’t in the mood for anything more from the kitchen.
When it came to settling our bill, we were informed that they had subtracted the cost of one of our beverages from the final tally as an apology for the unfortunate caterpillar incident. We accepted this as matter of fact as we are fairly easy-going people (though in hindsight, I feel indignant that we weren’t offered more) and we weren’t going to make a fuss in the restaurant. I’m still trying to decide whether to report it to a food safety authority.
My question to you is – is the cost of a single drink considered sufficient compensation for a bug-ridden salad? What is the protocol when it comes to compensating for an inadequate or unacceptable meal in a bistro-like environment such as this? What do you do when you find a nasty surprise in your food?
Overall, I rate the Old City Bank and Brasserie in Katoomba a 3 out of 10. The food was fairly standard bistro/pub style food, but it’s hard to get over the caterpillar incident. We won’t be back, and we won’t be recommending this restaurant to anyone we know.